Urban Tailz Help Center
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frequently asked questions about our cat sitting services
Can you give my cat meds if needed?
Of course! We are happy to administer meds (if your cat is okay with us doing it!). There is no extra charge for giving medication. Unfortunately, we are not able to give any sort of shots at this time.
Can I have my cat sitter's phone number?
The Time to Pet software makes it very easy to message your sitter directly. It's like texting! We do not give out our sitter's phone numbers to clients. We had a scary situation a while back with a female sitter being stalked by a former client that resulted in us having to file a police report. We've always maintained that clients should be able to reach us or their sitter when they need us, but we now try to keep a layer of security between our walkers/sitters and our clients. The Time to Pet
Are you accepting new cat sitting clients?
Yes! We are always accepting new cat sitting clients (except during Thanksgiving and winter holidays) depending on where you live in the city. Please feel free to fill out our new client form at https://www.urbantailz.com/new-clients/ if you are interested in starting new services. PLEASE NOTE: WE CANNOT ACCEPT NEW CLIENTS DURING THANKSGIVING OR CHRISTMAS/NEW YEARS DUE TO EXTREME DEMAND FROM CURRENT CLIENTS.
Do you accept new clients over the holidays?
We are unable to accept new cat sitting clients over Thanksgiving and Christmas due to extreme demand from our current clients over those holidays.
What is your policy on scheduling visits over the winter holidays?
Our Thanksgiving and Christmas/New Years cat sitting requests are booked on a first come, first serve basis. We are usually able to accommodate all requests for cat sitting over the holidays, but we cannot guarantee requests made without 1-week notice before each holiday. We will do our best to accommodate requests made without a 1-week notice, but please note there is a one-time $20 last-minute surcharge for any cat sitting request made without a 1-week notice.
What do your cat visits entail?
We will provide food, fresh water, and scoop litter for your pets per your instructions. We can also do any small chores needed (bring in mail, water plants, etc) while you're away. If your cat loves playtime or cuddling, we will spend the rest of the visit hanging out with your cat and making sure they get lots of love. We send fun pictures and updates so you know how things are going while you're out of town.
How does scheduling cat visits work?
Many clients do 1 single visit a day if your cat is on dry food while other clients do 2 visits per day if your cat eats wet food and/or needs medication (no extra fee for medication administered). It is completely up to you. If scheduling one visit per day, then we schedule anytime visits. You are able to choose a morning/evening visit on your first visit and your final visit. We give 4 hour time windows if scheduling 2 visits per day to ensure your visits are spaced out appropriately. We do
I put in a schedule request but my visits still say pending. What's up?
We have no trouble getting cat visits covered so there is never any reason to fret about your requests. Our sitters don't always know their schedules far in advance, so there may be times where we don't send confirmation until a week or so before your first visit. We will absolutely get your visit covered and will send confirmation as soon as we can!
Can I meet my cat sitter?
One of our managers will come to your home to meet with you and your pets, take detailed notes about your pets and your home, and will enter all this information into your online account so your cat sitter is well-prepared when they visit your home. We do understand that you may want to meet your sitter before your scheduled visits, so we will try our best to accommodate your request and schedule a meet and greet with the sitter before you head out of town.
What is the price for a cat visit?
Weekday cat visits are $20/visit. Weekend cat visits are $25/visit.