Urban Tailz Help Center
Go to website
frequently asked questions about our house sitting services
What is the price for house sitting?
Our house sitting is $65/day. This includes all walks and feedings your pet might need during this time. We treat house sitting like a hotel stay, so no matter what time a sitter checks into your home there is a $65 charge for every day the sitter spends the night. There is a sliding scale the last day when you arrive back home depending on how long you need the house sitter to stay. If the sitter moves out before 10am, the charge is a price of a dog walk. If the sitter moves o
Will the house sitter have a party in my home?
Our house sitters know that they are to never have more than one guest over period, but we also send a questionnaire to our house sitting clients detailing the rules of the house. If you are not comfortable allowing the house sitter have a guest over, please note in the questionnaire and we will make sure the house sitter knows they are not to have any guests over whatsoever.
How should I schedule a house sitting?
Scheduling a house sitting with the online system can be a little tricky. The best way to schedule the house sitting is to choose the house sitting time window (12am to 11:45pm) for every day you need house sitting as well as the "house sitting" service for every day (including the last day when you arrive back home). Then leave us a note in the note section letting us know move-in time on the first day and move-out time on the last day. We'll take care of the rest!
Do I have to feed the house sitter?
This is primarily up to you and another question covered in our house sitting questionnaire. Some clients buy food for the sitters, some are okay with the sitters eating some things from the pantry or fridge, and some clients do not want the sitters eating/drinking anything. It's completely up to you!
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Out of respect of privacy for our house sitters, we ask that you disconnect your in-home cameras while they are staying in your home. This only applies to cameras inside your home. Cameras placed outside the home are no issue.
I need someone to watch my dog for a few hours. Is that possible?
We will always try to help you with your dog sitting needs and can usually find a sitter for a few hours if you need someone during the evening or on the weekend. Unfortunately, we cannot do dog sitting during the day (11-3pm) on regular weekdays. All of our sitters have regular dog walking routes, so they are usually gone for a few hours in the middle of the day.
How does your house sitting work?
How our house sitting works is you'll let us know when you'd like us to move into your home and then when you'd like us to move out that last day before you arrive back home. We'll move into your home, sleep over, spend most of our free time taking care of your pup, and doing anything you need done around the house (bringing in the mail, watering plants, etc). There might be times we need to leave your home to do other walks, run errands, etc, but we will never leave your pup for more than
Does the house sitter need a bed to sleep on?
Our house sitters are very accommodating, but they do need a bed to sleep on if they are house sitting in your home. An air mattress or couch, etc are not acceptable. We hope you understand.
What is your house sitting cancellation policy?
We ask that you cancel your house sitting one week prior to the start of your sitting. If one-week notice is not given, then there is a one night ($65) cancellation fee. For Holiday house sittings, we ask that you cancel two weeks prior to the start of your sitting or there is cancellation fee up to 50% of the total cost of your scheduled house sitting. Holiday house sitting dates include: Wednesday through Saturday of Thanksgiving, December 23-26, and December 30th to January 2nd.
Do you do house sitting over the holidays?
Our Thanksgiving and Christmas/New Years house sitting requests are booked on a first come, first serve basis. We maintain a list of requests starting in August and then book as soon as we can once our sitters know their availability over those holidays. Due to extreme demand and a limited number of sitters available over these holidays, we do make our regular dog walking clients who use us on a regular weekly basis a priority in bookings. We are unable to take on new clients during this time, a
Will the house sitter follow the rules of my house?
Of course! We send all new house sitting clients a questionnaire about the rules of the house (where the sitter should sleep, what's off-limits, can they have things from the pantry, etc) that we pass along to the sitter so you and they are on the same page while they're living in your home. We also schedule a meeting beforehand so you can go over everything with the sitter before they move into your home.
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
We are unable to take on house-sitting-only clients at this time do to extreme demand from our regular clients. We want to ensure our regular midday dog walking clients are able to schedule house sitting when needed. If you're a regular dog walking client, we'd love to help! If you're a new client just looking for house sitting services, we're so sorry we can't accommodate!