Urban Tailz Help Center
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Your Online Account
frequently asked questions about Time to Pet and your online account
I've forgotten my password. What do I do?
We all forget from time to time! It's no problem at all. If you click the Login link on our website you'll be taken to our Time to Pet portal. You'll then see an option to retrieve your password below the login form. You can also contact us (chat online, email, or text!) and we can reset your password for you.
How long will you leave my account active?
We leave active client's accounts open for up to one year. If you have not used our services in a year, then we will make your account inactive. If you do wish to use our services again, please send us an email to firstname.lastname@example.org or you may start an online chat with us on our website (click the chat button in the lower right-hand corner). We will reinstate your account so you're able to schedule visits again.
Can I have multiple accounts for my pet?
Unfortunately, we can only provide one login for your pet so you will need to share your login info if someone else in your household is also scheduling visits. Also, you may add them to the cc'ed email under details on your account, and they will also receive the detailed visit reports.
How often should I update my account?
We ask that you update your info anytime anything changes. It's important to have all information in your account up-to-date because there may be a day your walker needs a day off and the substitute walker may not have the updated information if you've only told your current walker of the changes.
Will my information be shared with all the walkers?
The only time a walker has access to your information is when they are scheduled to do a walk for you. None of the other walkers are able to see your online information if they have not been assigned to do a visit for you.
I want my partner to also get the visit report updates. What do I do?
There is a spot for a CC email address under details on your account. If you add your partner's email address they will also get the visit reports after each visit. We also suggest you share your TTP login info so they can download the TTP app on their phone or tablet.